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LandSharx Yard Maintenance & Snow Claimed

 

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2.0/54 Reviews

4 Reviews for LandSharx Yard Maintenance & Snow

B.King 1 Reviews
Terrible service
1.0

Nearly impossible to get any response out of this team. Quick to ask for your money but when it comes to service it’s non existent. They were suppose to service the condo I live in after months of our manager complaining they finally sent a girl to clear out our garden. She spent a few minutes most of that time on her phone and sat in one spot She destroyed and cleaned out all of our mature Campanulas but left the weeds next to it. The guys that attend to the lawn mowing are sporadic to say the least and seem have the same attitude as the garden girl. Not interested.

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Author Response

Hi B.King, Thank you for your feedback, as any and all feedback is appreciated and can only help us to improve! Firstly, I would like to apologize on our Sharx' behalf that you feel as though the service has not been up to par. Secondly, I would be more than happy to have this discussion with your property manager/board member, whom would have signed the contract, as we have not heard this feedback from any of our account contacts. Although I completely understand your frustration, there is often services that are not signed for and then later in the season, are addressed and then completed once our Sharx have time in our schedule to do so. If the services are retained, they are completed on a schedule however, if the retainer isn't paid for, it is completed in order of first come first service. I do apologize that this appears to be careless/neglectful to your property however, this is known upon signing, more times than not. Regardless, I am happy to have this conversation with whomever it is that signed the contract, so we can help to provide some clarity, and also get the correct services scheduled to ensure complete satisfaction. Third, I am open to investiagting the bed maintenance service that youre explaining, as this is concerning because we do pride ourselves in quality work, professionalism, and attention to detail. This being said, as I mentioned, please have your property manager reach out to the office (via phone or email info@landsharx.ca), and it will be addressed. Lastly, when it comes to lawn maintenance services, these have to be sporadic at this point in the season due to the drought most lawn is experiencing, otherwise we run the risk of burning it to the point of no return. Additionally; lawn services are also explained in the contract that would have been reviewed by a rep, so I am happy to address that (with the contract contact) on your end as well. I look forward to hearing from someone directly from your condo, so we can address the concerns prior to any further conclusions with the current services!

Condo12 2 Reviews
Terrible service as of late
1.0

I’ve heard this firm is under new management which makes sense the services has become so terrible as of late. The young lady that managed our condo for the last 9 years was wonderful but is no longer there and the gal that took over has been of no assistance with our needs often times just plain rude. We are either put on the back burner for receiving timely services or not responded to at all when we ask questions but to put us off again. Very disappointing that after 9 years of loyalty we are now shopping for a new provider this spring.

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Author Response

Hi Condo12, Thank you for the review, as any and all feedback is appreciated! We have been doing some digging to find your account to further investigate however, have been unsuccessful. I am unable to find a condominium that has been with Landsharx for 9 years and additionally, nothing under the name of "Condo12." If you can provide the address of the condominium in question, or your account number, we would be happy to address any and all concerns regarding services. Please feel free to reach out to info@landsharx.ca, and we are always open to discussion in regards to how we can improve! Additionally; I would like to apologize that you feel as though your requests and concerns are being pushed off, as that is never the intention. We work diligently to ensure we are providing the best customer service and service as possible however, some situations and requests do take longer to resolve behind the scenes. If there is any way our Sharx can assist with your concerns at this time and rekindle the working relationship, we are happy to do so!

haroldsherpa 1 Reviews
Excellent Service
5.0

The staff is very knowledgeable and very professional. They show up on time and my yard looks great all summer

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samson 1 Reviews
terrible
1.0

sales manager was rude and didn’t help at all terrible customer service and service well sending people that don’t have training ,what a mess.

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